Apparently, the Symantec Norton 360 security software can block Spotify from working, even if you don’t monkey around with the default settings. In case this happens to you, we figured we’d put together a tutorial on how to solve the problem.
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I have been using Spotify since around two years before everyone else in America had access (sometimes it’s nice to be press), and I have never experience the following problem, until this week:
I would like to block the spotify app in my company, but which ports and which protocol does spotify use for the music stream? × Close We use cookies to give you the best online experience. By using our website you agree to our use of cookies in accordance with our cookie policy.
Apparently, Symantic Norton 360 now thinks Spotify constitutes a security breach.
Update: the same thing is also happening with my Sonos (image below). I think Norton/Symantec updated their default security settings with something weird, because I changed nothing on this computer or network.
Another Update: A Symantec spokeswoman responds, “I’ve checked with our Norton 360 team and confirmed that the product should not be blocking Spotify. They have tested it and Spotify appears to be working fine on our machines. According to the team, what you may be seeing is a generic Spotify error message indicating your computer is (temporarily) having trouble accessing the Spotify server. To check to see if it is related to Norton 360, you could try right-clicking the tray icon and clicking ‘Disable Smart Firewall’ to see if that helps.”
However, in my case at least, Norton 360 was in fact blocking Spotify (see screenshots below).
I have no idea whether this is happening on a widespread scale at this point — it’s possible that my Spotify did something to upset Norton 360, but it could also have been part of the latest virus definitions sent out to all users of the program. I have asked both Norton/Symantec and Spotify about this, and hope to know more soon. I re-entered my password, but to no avail — the problem is that Norton 360 from Symantec is blocking Spotify, which unlike most other streaming services, runs as a native application on your computer, which saves Spotify money on streaming costs, because you’re always helping to stream to other people, and can also help your music play faster.
One disadvantage of that approach: Sometimes, your security software can put the clampdown on it, as Norton 360 appears to be doing automatically, because I never tweaked this setting from the default.
Here’s what to do if your Symantec Norton 360 software, or any other security software, is blocking Spotify (or any other program for that matter) from reaching the internet and the delicious jams contained thereon:
1. Open your security software![]()
This is a Windows tutorial, and Windows security software typically shows up as a little icon at the lower right of your screen, on the taskbar:
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March 2023
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